FAQ’s

Are there additional costs?

I never change the amount quoted to you. Additional costs would only occur if you ask for something extra like colourising or printing.
You are more likely to receive extras free of charge.

How do I send a photo to you?

There are several ways to send your photo/image to Photo Restore.

Scan your photo and email to Photores50@gmail.com

Deliver to my address if local.

I can collect and deliver if local, free of charge.

Use software like Dropbox and I can download from there.

Post to my address with suitable packaging.

Answer not here? Just mail me with your question.

How can I scan an image to send to you?

If you have access to a scanner but not sure how to use it, send me the make and model details then I can help with setting it up.

If you are familiar with your scanner a medium to high resolution (DPI) would be great for me to work with. However I can work with low resolution scans but the outcome will be of lower quality.

I don’t have a scanner?

There are many places that have scanners for public use.
Local library, photographic shop, post office or just Google for a scanning service or store.

Fragile photo?

Torn photos, brittle photos, glass or metal photos can all be sent to me with suitable packaging.

If it’s a glass plate which can easily be damaged please consider scanning the photo at your local post office or other outlet. It needs to be scanned as a reversal or negative type setting. You can then send the image to me without risk.

I have an intimate photo?

I have been working with photographs for many years and have received lots of private and intimate photographs needing some kind of work on them.
I can assure you that I do not keep copies nor do I show such photos to friends or members of the public. It would only take one mistake to ruin my reputation.

If the request is legal I will work on whatever is required. If it’s funny I will enjoy the humour with you, sad and I will sympathise, down right rude I will still complete the work.

What about Refunds?

There will be no need for a refund as no payments are made until you are fully satisfied with the work you have given me.
After you receive the completed work and see something that can be changed, that work will be done absolutely free of charge.

Support?

If you need information about anything photographic just contact me and I will endeavour to assist you free of charge and without any obligation.

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Need Support?

For any other questions you may have, just fill in the contact form below and I will get back to you. Alternatively you can ring me on Mob: 07783 579 704.

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